Car rental systems range from relatively simple standalone systems serving a single local
market, to far more complex global systems which serve international markets in multiple languages and currencies, and interact with CRM systems, loyalty schemes, broker channels, and much more.
Many of the well established car rental brands such as
Hertz,
Avis,
Enterprise,
Sixt,
Europcar and
Alamo
have evolved over time with changing needs of customers, changes in technology, and competition to the car rental market from the likes of Uber and a growing number of ridesharing options.
However, some established car rental brands still have their foundations in legacy systems which can be restricting business growth and impacting customer satisfaction.
Develop, adapt or replace can be an ongoing conundrum. But what? And how?
Whether you're using a bespoke car rental platform, or a solution provided by one of the many car rental website platform providers, is it performing as well as it should, is it providing your customers with what they need, or is it restricting the growth of your business?
IMPORTANT: Please note that no confidential details, information, criticisms, problems or preferences relating to any specific car rental brand or broker are stated on this website, nor disclosed offline
between clients.
Bringing in help from outside by outsourcing can be beneficial for a number of reasons. You might need to temporarily increase the skills and capacity of your existing team due to increased workloads, fill a gap in your team due to absence, or you might need to downsize and make use of outsourced resources.
It can have cost benefits too, and outsourced resources can not only bring in a wider perspective on the industry, but can also provide the means for cover outside of regular office hours, and at short notice.
With over 20 years of car rental e-commerce experience, and a wealth of technical, management, analytical skills and depth of industry knowledge, as a subject matter expert I'm committed to helping car rental businesses of all sizes grow online in an extremely competitive and constantly evolving marketplace. So feel free to reach out to discuss any problems, plans or pain points you're having.
How does what you're offering compare to your competitors for like for like reservations? What about surcharges for young drivers and one-way reservations? How do insurance excess amounts and the cost of excess waiver options compare, or refuelling costs and adding a driver to a reservation?
How do you compete with car rental broker websites? Would a customer renting one of your cars through a broker channel get a better deal or experience than when booking directly on your website?
Don't let your customers find your website errors before you do!
Testing car rental websites takes experience, discipline, a structured plan, and a curious and analytical mind. It also requires a robust and reliable method of documenting tests, recording test results, and logging issues or bugs so that they can be prioritised, tracked, fixed and re-tested.
I'm available for consultancy and testing, with:
Daron has always been thoroughly competent, professional and extremely personable. Daron always provides knowledge and professionalism in all tasks assigned. In addition, he is an excellent communicator and I would highly recommend Daron.
(C.D. via LinkedIn)
Read the full review and more of my personal reviews and testimonials and feel free to get in touch if you think I can help.
If you would like to discuss anything further, feel free to email or phone as follows:
