During a career at the forefront of international car rental e-commerce dating back to 2000, I was responsible for many aspects of the the onboarding of franchisees totalling 29 languages, as well as managing corporate partnerships, legal compliance, payment authorisation implementation and many other initiatives.
NOTE: In the interests of confidentiality and professional integrity, no details or information relating to any specific car rental brand or broker is disclosed.
In 2014 I became responsible for the compliance of a number of car rental websites based on directives from the European Union Commission and the CMA.
Sounds like a dull task, but it holds good memories for me, not just for the challenges of implementing dozens of country based requirements to a global multi-lingual reservation platform, nor for the volume of miles clocked up due to international travel...
Most importantly it was the catalyst for many customer centric improvements which made a positive difference, increased trust, and were good for the brand.
